Ph3Field Service Engineer /h3pJoin to apply for the bField Service Engineer /b role at bComecer /b. /ppHandles the technical service at the premises of the final customer; Service, maintenance, repair, testing and calibration of complex equipment with minimum supervision; Report issues of the final customer; Support requests from customers or partners. /ph3Responsibilities /h3ulliPerforms service at customer premises based on instructions from Service Planner and records results using the work report and FUSION enterprise system. /liliThrough the switchboard, receives phone calls for service requests, identifies and associates the reference machine to the customer/partner using FUSION and opens the resulting ticket. /liliDomestic and international travel. /li /ulh3Qualifications /h3ulliFive years Industrial Technical diploma with Mechanical/Electrical emphasis. /liliTraining courses on handling service over the phone/remotely. /li /ulh3Technical Skills /h3ulliHands‑on experience troubleshooting and repairing machinery. /liliInterpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides. /liliWork with suppliers to resolve technical issues at customer sites. /liliPracticed technical competences (electrical and mechanical) on equipment produced and installed. /liliPracticed validation competences with reporting according to legislation on equipment produced and installed. /liliMS Office Suite and FUSION company enterprise system. /li /ulh3Relational Skills /h3ulliExcellent listening, communication, and problem‑solving skills with a rigorous logic and precise method. /liliCustomer‑focused: dedicated to satisfying customer expectations and improving product/service. /liliFollow customer’s plant and safety regulations while at their facility. /li /ulh3Language Skills /h3ulliGood/great knowledge of English, both written and spoken. /li /ulh3Experience /h3ulliFrom 2 to 5 years of experience as a travelling technician or with remote technical service. /li /ulh3Seniority level /h3pEntry level /ph3Employment type /h3pFull‑time /ph3Job function /h3pInformation Technology /ph3Industries /h3pIndustrial Machinery Manufacturing /p /p #J-18808-Ljbffr