Overview Join to apply for the Customer Care Team Leader role at Danfoss. Danfoss Power Solutions is looking for a Customer Care Team Leader to lead the Customer Service team and establish strong, profitable relationships with industrial customers, structured OEMs, and partners across the EMEA region. You will take personal responsibility for ensuring that all customer requirements and needs are fully met while aligning with the company’s vision and mission. As an inspiring leader, you will act as a bridge between team members, industrial customers, and management, fostering collaboration, driving service excellence, and supporting the growth and development of your team. What You’ll Be Doing Lead and support the Customer Service team in managing orders, inquiries, and related activities for industrial customers, structured OEMs, and partners, ensuring all requirements are fully met. Collaborate with Sales, Logistics, Fulfillment, and Warehouse teams to ensure seamless delivery of customer expectations across the EMEA region. Act as a bridge between team members, industrial customers, and management, ensuring team goals are aligned and achieved. Handle direct interactions with industrial customers, structured OEMs, and partners, addressing questions about Danfoss Power Solutions’ products, services, and order tracking. Apply Danfoss standard operating procedures while maintaining flexibility to keep the customer at the center of all activities. Inspire and coach team members to drive service excellence, continuous improvement, and a customer-focused culture. What We’re Looking For Educational background in Administration, Economics, or a related field of study. Proven experience in similar roles within complex international and matrix organizations, leading teams either directly or functionally. Strong knowledge of SAP (SD / MM) or similar ERP systems; experience with Salesforce is a plus. Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.). High attention to detail, proactivity, and ability to multitask with strong interpersonal, organizational, and problem-solving skills. Demonstrated commitment to customer service excellence. Positive attitude towards changes in procedures, systems, and processes, embracing them and promoting adoption within the organization. Strong command of Italian and English (written and spoken). Knowledge of German is a plus. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Details Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : Industrial Machinery Manufacturing J-18808-Ljbffr J-18808-Ljbffr