Ph3Experteer Overview /h3pIn this role you will own and optimize the ServiceNow platform to enable new ways of working and a seamless employee experience. You will bridge technology, business stakeholders, and end users to ensure solutions are understood, adopted, and continually improved. You’ll drive platform health, security, governance, and delivery excellence at scale for a global organization, partnering across regions and with partners. This is a chance to shape platform strategy, oversee upgrades and integrations, and advance DevOps practices in an enterprise setting. You will lead a cross‑functional governance forum and mentor teams to achieve predictable, high‑quality releases. /ph3Benefits /h3ulliOwn platform health, availability, performance, reliability, and maintainability for production and non‑production environments. /liliEstablish proactive monitoring, capacity and performance reviews, and risk management for the ServiceNow platform. /liliEnsure secure, compliant platform aligned with enterprise security, privacy, and audit standards; manage access controls and integration patterns. /liliLead platform governance, architecture standards, development quality controls, and lifecycle management for customizations and plugins. /liliServe as technical authority for platform‑wide decisions and guide internal teams and partners with clear handoffs. /liliManage the ServiceNow development pipeline end‑to‑end: demand intake, prioritization, release management, and risk mitigation. /liliApply DevOps practices with automated build/test/deploy, versioning, and standardized release gates. /liliOwn roadmap for upgrades, patching, data policies, and feature adoption; govern environment strategy and data refresh policies. /liliOversee integrations, data sources, and tech debt; drive remediation and operational readiness for go‑lives. /li /ulh3Responsibilities /h3ulliStrong hands‑on ServiceNow platform administration and architecture experience in large environments. /liliExperience operating and governing enterprise platforms in global, multi‑region organizations. /liliSolid ITSM and ITOM understanding with CMDB dependencies impact on data quality and processes. /liliExperience with DevOps, CI/CD, and enterprise release management; ability to balance speed and stability. /liliStrong stakeholder management and ability to influence across product owners, security, and operations. /liliExcellent written and verbal communication skills for standards, decision records, and guidance. /li /ulh3Fundamental Requirements /h3ulliDiversity and inclusion /liliEqual employment opportunities /liliFair Pay Certification /li /ul /p #J-18808-Ljbffr