Sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office, and report to the Head Of Operations.This job position is open to persons registered in the list of protected categories pursuant to Law 68 / 99.We value humility and are as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.ABOUT THE ROLEAs a Team Lead Account Management, you will guide our team in managing clients’ daily communications. You will collaborate with different departments and handle several operational tasks to deliver the best quality service to our clients.IN THIS ROLE YOU WILLManage the account management team, driving achievement of company targets and ensuring customer satisfaction;Act as the main point of contact for customer management, acting responsibly and promptly;Implement and develop effective action plans to meet KPIs related to service quality;Maintain a system of key performance indicators for monitoring KPIs;Conduct analysis of our customer network and propose actions to improve relationships and performance;Represent the company with ethics and integrity.PREFERABLY YOU HAVEAt least 5 years of experience in a freight forwarder or logistics company (preferably in Transportation, Linehaul, or Couriers);Experience in people management, especially in fast-paced, dynamic environments with high-demanding clients;Experience using data to analyze and track key metrics;Good knowledge of MS Office (Excel, Word, PowerPoint);Great attention to detail and an organized approach;A proactive mindset and strong problem-solving attitude;Fluent communication skills in both Italian and English.sennder Italia, based in Milan, is a joint venture between sennder and Poste Italiane. Our company combines sennder's focus on technology and digitalization with Poste Italiane's extensive distribution network in Italy.We connect shippers to our fleet of trucks and improve logistics in sustainable, cost-efficient, and transparent ways — making the industry future-ready. We are building a curious, ambitious team to solve complex logistics challenges, viewing uncertainty as an opportunity to learn and innovate. Join us on this journey and be part of Europe's inspiring growth story as we advance road logistics into digitalization. Learn more about the sennder Italia joint venture here.WHAT YOU CAN EXPECTA fast-growing, international team of over 1000 people from 65+ nationalities, with English as the company language;Continuous feedback, bi-annual reviews, and clear career development paths;Learning and development opportunities on the job and through managerial conversations;Opportunities for team engagement and networking, both digitally and in person;Office-first work policy (three days a week) with flexible remote options;Unlimited snacks, drinks, and fruits when in the office.
#J-18808-Ljbffr