Global IT Infrastructure Engineer
Our ideal candidate will be responsible for providing technical support and management of our IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. This role requires a strong focus on detail and high-quality delivery, as well as the ability to lead and execute IT projects with a team of engineers.
Key Responsibilities:
* Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
* Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
* Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
* Create tools, scripts, and automation to improve IT service efficiency and reliability.
* Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
* Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
* Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
* Foster close collaboration with internal IT and external service providers.
Requirements:
* Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.
* Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
* Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
* Proficiency in managing Windows/Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
* Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
* Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
* Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP).
* Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
* Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN).
What We Offer:
* A dynamic work environment with opportunities for professional growth and development.
* A competitive salary and benefits package.
* The chance to work with a talented team of engineers and contribute to the success of our organization.