About the Role
This AV Engineer position involves providing technical solutions and pre-sale services to enhance customer satisfaction and drive sales.
Main Responsibilities:
* Providing product demonstrations and presentations to showcase product capabilities and benefits.
* Conducting customer journey in the flagship store during peak times or when sales staff are busy.
* Ensuring all equipment is fully operational and providing top-class customer service.
* Providing hands-on support to educate and assist end users in connecting and operating their devices.
* Staying up-to-date on the latest product developments and industry trends to effectively communicate technical information to customers.
* Consulting in depth all technical aspects of products and problems solving.
* Coordinating local testing activities to validate solution performance and effectiveness.
* Ensuring all solutions displayed in the Milan Flagship and La Rinascente are working as intended.
* Acting as the voice of the customer, gathering insights and feedback to help shape solutions and services.
* Participating in customer meetings and site visits to assess technical needs and provide solutions.
* Providing excellent support to customers facing technical issues and coordinating product repair if needed.