Ph3MFN Support Operations Manager, Merchant Fulfilled Network (MFN) /h3pJob ID: | Amazon /Slovakia/ s.r.o. /ppOur vision is to be earth's most customer-centric company and earth's best employer. If you want to be part of an exciting business that aims to build a marketplace where customers can find and discover anything they might want to buy online, with a passion for delivering a great customer and seller experience, then this role is for you! /ppAs Amazon Merchant Fulfilled Network (MFN), our vision is to help Sellers sell across EU marketplaces, enjoying a seamless experience to offer millions of EU customers the best shopping experience, offering great selection at competitive prices, aligned with Amazon’s high standard of customer experience. /ppIn this role, you will work with a high-performing program/product management team who are passionate about building and growing the Merchant Fulfilled Network (MFN) across EU, to deliver earth’s greatest shopping experience for buyers, whilst delivering a seamless, hassle free experience for our selling partners. You will work in a collaborative environment with a variety of partner teams in selling partner support, carrier management and credit operations. This role is right for dynamic, high-energy individuals with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity. You should be professional and customer-obsessed, with the ability to meet or exceed annual goals managing multiple priorities in collaboration with multiple stakeholders, with flexible schedules. /ppMinimum gross monthly salary for this positions starts from 2500 Eur. The final total compensation offered is likely to be higher and will consist of further pay components such as sign on bonus and restricted stock units. /p h3Responsibilities /h3 ul liIdentify, analyze and dive deep to identify root-causes impacting business/goal performance and quickly understand the business/goal impact to enable data-driven decisions. /li liWork closely with key stakeholders/partner teams to define and execute quality improvement initiatives. /li liParticipate in projects and initiatives that are part of MFN roadmap /li liDeliver an agreed vision, direction, and culture of the team by managing individual and team performance towards agreed expectations/goals. /li liProvide individual/team performance through regular coaching and feedback in one-on-ones/team sessions, focused on performance, attendance adherence and career development, to ensure a great employee experience is achieved. /li liLead team meetings focused on team performance, policy and site updates, and team-building activities. /li liCreate and update weekly/monthly/quarterly productivity reports displaying team performance against identified productivity metrics and present summarized results to management. /li liServe as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature. /li /ul h3Basic Qualifications /h3 ul liBachelor’s Degree in a related field /li liCustomer Obsession /li liAbility to work with a wide cross-section of people in various locations /li liDemonstrated problem solving, with strong business judgement /li liTeam spirit is a must /li liAbility to develop, direct, and manage a team including career development and performance management, including performance reviews, goal setting, and providing coaching/feedback. /li liDemonstrated skill in driving quality improvement initiatives/projects. /li liStrong prioritization and time management skills, with a high degree of flexibility. /li liExperience prioritizing multiple tasks of competing priority with the ability to meet deadlines. /li liGood verbal and written communication skills /li liProven ability to report and analyze data. /li liComfortable using analytical tools and techniques e.g. SQL/Excel using pivots /li liFluent English (any additional language is an advantage) /li /ul h3Preferred Qualifications /h3 ul liB1 proficiency in German/French language /li liExperience working in a cross-functional capacity and a proven track record of delivering operational excellence /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. /p /p #J-18808-Ljbffr