Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century‑old legacy in the hotels and fine‑dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.
Switchboard Attendant – Orient Express Venezia
The Switchboard Attendant at Orient Express Venezia is a refined custodian of communication, embodying the timeless elegance, heritage, and bespoke service synonymous with the Orient Express brand. As a primary point of contact, this role ensures seamless, discreet, and impeccably polished communication, delivering an elevated guest experience that reflects the spirit of Venetian grandeur and legendary hospitality.
Key Responsibilities
* Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express. Route calls accurately to guest suites, departments, and leadership while maintaining an exceptional tone and cadence.
* Deliver highly personalized assistance, including wake‑up calls, message handling, and special communication requests, with absolute confidentiality and attention to individual guest preferences.
* Respond calmly and efficiently to emergency situations (medical, fire, security), following Orient Express and luxury hospitality protocols, ensuring clear communication while preserving guest comfort and discretion.
* Act as the central communication hub of the property, providing curated information on hotel services, signature experiences, and exclusive Venetian cultural offerings, while liaising seamlessly with all departments.
* Monitor communication and safety systems, including fire alarms during non‑operational hours, ensuring immediate escalation in accordance with established procedures.
* Maintain impeccable records, manage telephone billing, update internal directories, and handle sensitive information with the utmost discretion and respect for guest privacy.
Qualifications
* Impeccable verbal communication skills with an elegant, composed, and confident telephone presence.
* Natural sense of discretion, diplomacy and emotional intelligence.
* Ability to multitask seamlessly while maintaining composure in a high‑end, fast‑paced environment.
* Proven experience with PBX systems and a strong understanding of luxury hotel operations.
* Flexibility to work rotating shifts, in line with the demands of an iconic luxury property.
* Previous experience in 5‑star luxury hotels, preferably in heritage properties.
* Strong understanding of high‑end hotel operations and service standards.
* Fluency in Italian and English (additional languages such as Arabic, Chinese, Russian highly desirable).
* Exceptional discretion, diplomacy and confidentiality when interacting with high‑profile and international guests.
* Strong multitasking and organizational skills.
* Highly developed guest‑centric mindset, with attention to detail and emotional intelligence.
Additional Information
* Supplementary health insurance (in addition to the National Collective Labour Agreement), extended to family members.
* Meal vouchers (Restaurant Ticket).
* Annual leave.
* ALL – Heartist® Program: employee benefit card offering discounted rates at all ACCOR properties and partner locations worldwide.
* Training and development: opportunities to develop your talent and grow within the property and at an international level.
Commitment to Diversity and Inclusion: we are an inclusive company and our goal is to attract, select, and promote diverse talents.
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