Ph3Overview /h3pWe are seeking a skilled IT Desktop Support Engineer to provide hands-on technical assistance and ensure the smooth operation of end-user devices and systems. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage a wide range of hardware and software environments. /ph3Responsibilities /h3ulliServe as the primary point of contact for end-user technical issues (hardware, software, and network). /liliDiagnose and resolve incidents promptly, ensuring minimal disruption to business operations. /liliInstall, configure, and maintain desktops, laptops, printers, and other peripherals. /liliManage operating system deployments and software installations using standard tools. /liliProvide VIP and deskside support to senior management and critical business users. /liliMaintain IT asset inventory and update support documentation. /liliCollaborate with the IT team to ensure compliance with security policies and best practices. /li /ulh3Required Skills Qualifications /h3ulliMinimum 3 years of experience in desktop or IT support roles. /liliStrong proficiency with Windows 7, 10, and 11 operating systems. /liliExperience with Microsoft Intune, Autopilot, and endpoint management tools. /liliKnowledge of imaging tools (Ghost, MDT) and data migration / backup tools (USMT). /liliFamiliarity with mobile device support and basic networking concepts. /liliStrong problem-solving skills and a customer-focused mindset. /liliPreferred certifications: MCSA, CompTIA A+, or ITIL Foundation. /liliLanguage: English Professional (required); Professional Italian (required). /li /ulh3Experience /h3ulliIT Desktop Support: 4 years (required) /li /ulh3Location Work Arrangement /h3ulliLocation: 20900 MONZA, MB (preferred) /liliWork Location: In person /liliOnsite (Monday to Friday) /li /ulh3Contract Compensation /h3ulliContract Type: B2B / Full-time /liliContract length: 12 months /liliPay: €3,400.00 per month /li /ul /p #J-18808-Ljbffr