Job Summary
We are seeking an experienced IT Service Governance Lead to drive transformation in application services delivery and support. This role requires a strong understanding of service delivery models, governance frameworks, and vendor ecosystems.
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Main Responsibilities
* Redefine service delivery models to optimize vendor relationships and embed governance best practices across the organization.
* Design and implement a scalable IT service governance model, driving efficiency, reducing complexity, and enhancing service accountability.
* Partner with internal teams and external vendors to align service level agreements, support models, and performance metrics.
* Streamline the vendor landscape to improve efficiency, reduce complexity, and enhance service accountability.
* Play a key role in shaping long-term supplier strategy and service contract evolution.
This role offers a unique opportunity to make a significant impact on the organization's service delivery capabilities.