Do you excel in a dynamic, multicultural environment where learning, leadership and people development drive performance?
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We’re seeking a\nLearning Officer\nto join our\nHuman Resources Department onboard Costa vessels\n, playing a strategic contributing to people excellence, engagement and guest satisfaction.
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Learning Officer – On board position
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WHAT MAKES YOU UNIQUE
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- Bachelor’s degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields
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- Solid experience in soft skills group training and learning delivery; experience in course development and instructional design is a plus
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- Background in Hospitality & Tourism strongly preferred
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- Experience in English teaching within multicultural environments
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- Strong facilitation, communication and stakeholder management skills
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- Proficiency with MS Office (Word, Excel, PowerPoint)
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- English and Italian knowledge at least\nB2\nlevel
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- Business‑oriented mindset with strong organizational and analytical skills
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\nLIVE YOUR AMBITION, LEAD YOUR IMPACT\nAs Learning Officer, you are a key people development.\n
You are responsible for governing onboard learning activities, translating operational and business priorities into effective training solutions that enhance crew competences, engagement and performance, fully aligned with Company procedures and goals.
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HR Governance, Compliance & Processes
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- You will ensure that all onboard training activities are delivered in compliance with Company learning procedures, timelines and standards
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- You will collect and structure training needs through operational observation and regular meetings with Hotel and D&E; Heads of Departments
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- You will act as a business partner, analyzing Company indicators (On Board Revenue, Net Promoter Score, complaints, turnover, crew movement) to propose targeted training actions and follow‑up measures
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- You will ensure accurate governance of learning documentation, reporting training coverage, effectiveness and outcomes to the HR Director and Corporate Learning teams
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\nPeople Management, Talent & Development\n
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- You will organize, deliver and facilitate classroom and online training sessions, ensuring quality, consistency and engagement
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- You will be accountable for the onboard mentoring process, supporting crew integration, development and overall experience
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- You will engage participants through an empathetic, inclusive and interactive facilitation approach, developing professional, behavioural, linguistic and managerial competences
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- You will act as a training consultant for onboard Managers, empowering them to enhance their coaching and on‑the‑job training skills
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- You will promote and advertise the onboard training portfolio, increasing awareness and participation across departments
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\nOperational HR Support\n
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- You will actively participate in onboard governance meetings (Hotel Director meetings, On Board Revenue meetings, departmental meetings) as the learning reference point
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- You will support Internal Communication initiatives, contributing to the dissemination of learning and development messages onboard
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- You will collaborate closely with the HR Director and Ship Council to align learning priorities with operational needs
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\nSafety Culture & Awareness\n
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- You will actively contribute to a strong and effective HESS culture onboard
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- You will promote compliance with safety policies and procedures within your scope of responsibility
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- You will support sustainability awareness initiatives and contribute to their implementation when required
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- You will integrate safety, compliance and responsibility principles into learning activities
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\nYOUR EMPLOYMENT\nContract type: fixed‑term, full‑time\n
WHO WE ARE
\nOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.\n
Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
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We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
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