Responsibilities As a Planner, you will take responsibility for planning the day‑to‑day work schedules of the local Field Service Engineers (FSE), ensuring that all planned service requirements are met in a timely and efficient manner. You’ll coordinate preventive and ad‑hoc maintenance interventions based on technician availability, supervise the delivery of materials outlined in VTS contracts, and act as the primary point of contact for customers. Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner. Support the VTS Operations Manager & Team Leader Planner and set the Field Service Engineers work schedules to maximize efficiency and minimize Work in Progress. Ensure the orders are correctly allocated and released to the FSE before the visit date. Ensure all parts are available, and in the FSE’s virtual storage location or on customer site prior to the visit date. Liaise with customers by phone or e‑mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out. Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion. Maintain all orders, so that quality reports can be gathered via SAP reporting facilities. Regularly liaise with the Operations Manager and FSEs, internal departments and other Service Centers to expedite customer requests. Highlight and resolve operational / planning problems in an effective and efficient manner. Supervise the delivery of materials specified in VTS contracts and coordinate the maintenance of equipment for customers. Qualifications We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead. Experience in working in a technical or support environment. Good analytical and planning skills. Knowledge of SAP. Ideally experience with CRM and Service Management Systems. Critical Skills (Atlas Copco 9 Core Competency based evaluation) Cope with pressure and maintain a positive working attitude. Excellent planning capabilities, thinking ahead and always improving. Great empathy and internal / external customer orientation. Good business understanding and cost consciousness. Clear and effective verbal and written communication. Be approachable and open & confident in interaction with others. Build up a network. Other Requirements Languages: English and Italian and Spanish as a third language. Excellent verbal and written English required. Excellent computer skills. Benefits Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits. Health and well‑being. Job Location Hybrid. This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office in Milano, Avezzano, Italy (IT). About Edwards Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value‑added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells, and are used in a wide range of industrial processes. J-18808-Ljbffr