PpZadig Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials such as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig Voltaire is the embodiment of a new luxury – a chic and relaxed luxury. /p h3Purpose of the role /h3 pThe role of Assistant Manager is an essential part of the store function. It involves connecting and engaging with Zadig Voltaire customers, supporting day‑to‑day activities of the team and store, and leading store and team performance toward success. The Assistant Manager welcomes and assists customers throughout the sales process while coaching and developing the team toward excellence, focusing on delivering the highest customer experience and maximizing store targets. The role supports the store manager in building a store environment that nurtures creativity and employee development. /p h3Expectations of the role /h3 h3Sales skills /h3 ul liBe a brand ambassador and embrace the brand selling ceremony. /li liLead by example. /li liDrive sales: coach the team in delivering an exceptional and personalised customer experience. /li liLead your team toward success through training and coaching to exceed objectives and KPIs. /li liBe constantly present on the shop floor and fully available to look after customers' needs. /li liBuild customer loyalty and understand customer relationship management. /li liCommunicate efficiently and effectively. /li liBe knowledgeable of the collection and the brand’s iconic pieces. /li /ul h3Leader skills /h3 ul liBe a brand ambassador and embrace the brand selling ceremony. /li liInspire the team and lead by example. /li liSupport the development of the team and store KPIs. /li liProactively develop team skills and brand/product knowledge. /li liEnsure all organisational aspects are adhered to so the team can succeed. /li liBe approachable and a great communicator to ensure business runs smoothly. /li /ul h3Operations /h3 ul liDrive sales: be fully proficient on operating till system, payments and fraudulent transactions. /li liFollow company policy and procedures. /li liManage opening and closing procedures, ensuring a luxurious store environment and standards. /li liBe fully proficient with all operational aspects and proactive to learn new processes. /li liManage the loss‑prevention procedure, perform regular inventories and communicate any discrepancies. /li liHave an awareness of loss‑prevention procedures in store and communicate these to the team. /li liPay attention to the security of the team and customers, respecting health safety guidelines. /li liMaintain completion of administered tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers). /li liManage customer needs, including exchanges and credit notes. /li liOffer each customer the opportunity to join the mailing list. /li liMaintain replenishment of bags, boxes, etc. /li liFollow up stock transfers between stores and manage faulty items with support from the manager. /li liAnswer calls promptly and efficiently, with a pleasant and welcoming manner. /li liExecute the loss‑prevention procedure and conduct regular inventories. /li /ul h3Commercial Merchandising /h3 ul liBe commercial in everything you do. /li liManage deliveries, ensure replenishment and new collection processing according to ZV guidelines. /li liImplement VM guidelines, train the team on all VM aspects and standards. /li liAdapt VM guides to the space. /li liEnsure shop floor and windows standards are impeccably maintained. /li liUse and communicate VM tools and guidelines to the team. /li /ul h3Human resources /h3 ul liSupport recruitment for the store with the manager. /li liTrain and develop the team with a development plan that emphasises their skills. /li liFollow training progress of new employees. /li liIdentify team members with growth potential and set up plans to develop their skills. /li liCoach and motivate the team by giving them skill targets to achieve. /li liCreate a positive and inclusive work atmosphere, motivate, and recognise achievements within the team. /li /ul h3Required knowledge skills /h3 ul liDemonstrate strong leadership skills and passion for people development. /li liBe a quick learner and good listener. /li liHave excellent communication and organisation skills. /li liUnderstand how to deliver and coach a luxurious customer experience. /li liUnderstand business KPIs. /li liShow passion for luxury retail and interest in fashion and retail market trends. /li /ul h3Required qualities /h3 ul liLead by example in all occasions. /li liBe detail focused. /li liProblem‑solve, adapt to new situations and be proactive. /li liGreat people skills, excellent teamwork, enthusiastic and dynamic. /li liPositive and proactive attitude and knowledge of motivating a team. /li liSense of responsibilities and store priorities. /li liBe eager to learn, develop yourself and others. /li /ul h3Personal data /h3 pIf we receive your application, the information collected will be processed by Zadig Voltaire for the purposes of managing the recruitment process. This processing is based on the performance of pre‑contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process and will only be shared with internal teams and any service providers involved in the recruitment process. You may access, rectify, request erasure, or exercise your right to restrict the processing of your data. For queries regarding processing of your data, contact our Data Protection Officer: If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority. /p /p #J-18808-Ljbffr