We are seeking an experienced and dynamic Operation Manager to join Elisabetta Franchi's team. The Operations Manager is responsible for overseeing day-to-day operational effectiveness, as well as developing and leading the operations strategy for the store. The role will include managing all aspects of after sales, maintenance and inventory control, administration, policy enforcement, security and health & safety. Additionally you will partner with the wider management team to optimize operations across and between all departments while continuing to deliver a positive impact on sales, customer service & stock management.
Responsabilities
Leadership, policies and procedures and projects
Support the Store Manager with policies and procedures to streamline and safeguard the store, ensuring staff is fully trained
Ensure the efficient running of the store, both front and back of house. Make ad hoc in store processes to elevate customer experience and facilitate an elevate journey in the store
Support Country Operations on projects roll out, giving feedback and adapting to the in store experience
Drive for Results
Assist the Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss
Ensure minimizing shrinkage level in the store, by checking regularly stock using cycle count working to minimize stock loss. Build ad hoc action plan if needed, checking all stores aspects (security, front of house, etc)
Structure stockroom areas efficiently, in order to speed up customer experience and elevate customer service
Ensure all Health and Safety legislation and processes are adhered to
Ensure the store building and all internal areas are maintained to the highest standard both front and back of house.
Brand protection
Cascade company communications to all members of the store team and lead by example when embracing brand messages
Skills required
Relevant experience in same or similar role, of not less than 3 years
Fluent Italian and English written and spoken
Knowledge of Stock management and stock control operative system
Problem Solving skills to addresss operational issues
Department interaction
Retail
Logistics
Customer Care
Health and Safety
IT
Line Manager
Global Head of Retail