Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Overview
The EMEA WITs Manager (f/m/d) will have responsibility to lead and oversee the regional Workflow & IT Solutions function delivering end‐to‐end complex solution installations and ongoing customer support. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment.
In This Role, You Will Have The Opportunity To
Lead, coach, and develop a team of about 60 across EMEA; build succession pipelines and elevate technical & customer skills.
Establish clear objectives, performance standards, and regular cadence for feedback, recognition, and development.
Own the planning and execution of complex, multi‐site installations of our Automation Systems and Clinical IT solutions implementing standardized playbooks: discovery, design validation, readiness checks, pilot, go‐live, hypercare.
Map and optimize customer and internal workflows to reduce cycle time, handoffs, and error rates introducing automation and tooling to improve provisioning, configuration, and incident triage in our installation cycle.
Oversee tiered support operations with SLA adherence, proactive monitoring, and root cause elimination. Drive a "fix‐forward" culture: permanent corrective actions, knowledge base updates, and prevention.
Establish governance: stage‐gates, risk/issue management, change control, and executive reporting, ensuring compliance with EMEA regulatory requirements (privacy, data residency, security) and local regulations & standards.
Partner with Commercial on solution scoping and handover; align with Field Service for escalations and roadmap. Coordinate with PMO for installation prioritization, capacity planning, and forecasting.
Own regional resourcing model, utilization, and workforce planning; balance in‐house and partner capacity managing budgets and cost controls while maintaining quality and customer outcomes.
The Essential Requirements Of The Job Include
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's preferred.
10+ years in solution delivery of Automation/IT services in the healthcare/medical sector, including 5+ years leading large, distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies.
Proven experience managing large teams and complex projects in a multinational environment.
Proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
Strong command of ITIL practices, incident/problem/change management, and service SLAs.
Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
It would be a plus if you also possess previous experience in:
Fluency in English; additional EMEA languages (e.g., German, French, Italian, Spanish) are advantageous.
Proficient in a DBS environment, including Kaizen (continuous improvement).
Working Conditions
This role is fully remote and can be based anywhere in Europe, provided the individual is located close to a major international airport.
The role requires high intercultural agility as will lead a multicounty team of professionals.
Willingness to travel across EMEA (up to 50%, depending on portfolio and go‐live schedules).
Join our winning team today. Together, we'll accelerate the real‐life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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