PbAbout Us /b /ppPalazzi Agency by Chabé is part of the bChabé Group /b, the European leader in bchauffeured transportation services /b for a luxury clientele. Headquartered in Paris, the Group has a strong and established presence across Europe and the Middle East. /ppbr/ppbThe Position /b /ppTo support our growth and development in Italy, we are looking for an bOperations Manager /b with strong leadership skills and proven experience in managing operations within booking centers, client relations, logistics, or similar departments. /ppThe selected candidate will be responsible for bleading the operations department and the reservations client relations office /b (Front Office/Entertainment), ensuring the highest service standards and the adoption of innovative processes and tools. The role includes bdirect management of a team of approximately 15 people /b. /ppbr/ppbMain Responsibilities /b /pulliManage and coordinate the Dispatch and Front Office departments, ensuring outstanding performance and world-class customer service. /liliDefine, implement, and optimize operational processes while continuously monitoring key KPIs (productivity, response time, conversion rate, etc.). /liliIntroduce and oversee new technologies (ticketing systems, digital tools, artificial intelligence, etc.) to support operations and customer service. /liliDevelop and strengthen synergies between the Rome (HQ) and Milan offices, promoting an integrated and collaborative approach. /liliParticipate in the design and implementation of a night shift to ensure service continuity and quality. /liliMonitor client satisfaction and handle any issues or complaints effectively. /liliFoster a motivating work environment by managing and developing teams through leadership, coaching, and ongoing training. /liliWork closely with the Operations Director and the international management team of the Chabé Group. /li /ulpbr/ppbProfile Requirements /b /pulliMinimum 5 years of experience in similar roles (booking centers, logistics, operations), ideally within the hospitality, luxury, or premium service sectors. /liliStrong leadership attitude with a proven ability to manage and develop teams. /liliExperience in implementing and monitoring operational processes and KPIs. /liliTechnological proficiency and openness to digital innovation. /liliExcellent interpersonal and organizational skills. /liliFluent in written and spoken bEnglish /b band Italian /b, additional languages are a plus. /liliPrevious experience in the bhospitality or luxury /b sector is highly desirable. /li /ulpbr/ppbEmployment Details /b /pullibWorkplace: /b Rome. /lilibReports to: /b Operations Director. /lilibContract: /b Permanent position with a compensation package aligned with experience. /li /ulpbr/ppbWhy Join Us /b /ppJoining bPalazzi Agency by Chabé /b means becoming part of an binternational leader in luxury mobility services /b, experiencing strong growth in Italy. This is a unique opportunity to contribute directly to the structuring and expansion of a dynamic, innovative, and excellence-driven organization. /p