PpQuality Supply Chain Specialist at Pfizer Srl, based in Rome, Italy. The role is a 12‑month fixed‑term contract, classified under the National Collective Bargaining Agreement (CCNL), and offers a hybrid work model. /p h3Primary responsibilities /h3 ul libDeviation Management (in conjunction with the PGS Quality Operations): /b Investigates, together with appropriate local functions, deviations from Supply Chain Quality requirements that occur within the responsibility of the country organization and agrees and tracks preventive/corrective actions. Local investigations may relate to product damage, artwork and labeling errors, counterfeits, temperature excursions during transport or issues with contract manufacturers or logistics service providers etc. /li libProduct Complaint handling: /b Manages the intake of complaints from the local market, assigns class and criticality to the product complaint and forwards them to the appropriate investigating PGS /Contractor Site via the global complaints management system (CITI). Tracks complaint responses. Develops and issues responses to complainants in a timely manner. /li libProduct Quality System: /b Ensures timely implementation of all applicable Product Quality SOPs (issued by SCESQ) within the PCO. Ensures that all relevant PCO colleagues are appropriately trained in the Product Quality SOPs. Monitors key quality performance indicators, evaluates and highlights any significant trends and identifies actions. Conducts internal assessments to assess compliance with product quality systems processes, and to identify improvement opportunities. Assesses new quality system/local regulatory requirements and adjusts/enhances local systems and processes when required. /li libLocal Product Disposition: /b Where required, performs local release of imported products, in compliance with the applicable local regulations and local procedures, prior to distribution/sale within country. Defines requirements under which returns can be taken back to saleable stock and supports local actions, in cooperation with logistics and distribution center. Tracks the implementation of the identified actions within agreed timeframes. /li /ul h3Qualifications /h3 ul liEducation in Science or Quality topics. /li liAt least 1 year experience in Quality Operations related activities. /li liQuality and technical experience to manage expectations. /li liMakes sound and effective quality decisions under pressure. /li liDiplomatic in communication with internal and external customers. /li liStrong negotiation and effective communication skills. /li liSelf‑motivated individual who is comfortable with working independently. /li liAble to lead and work effectively in cross‑functional teams collaborate. /li liEnglish language communication verbal and written. /li liAdherence to Pfizer Values: Courage, Excellence, Equity and Joy. /li /ul /p #J-18808-Ljbffr