Title : Operations Coordinator UK & Ireland
Job Type: Full-Time
Reports to: Senior Operations Coordinator UK & Ireland
Place of work: Remote
MISSION STATEMENT
Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world.
Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course.
MLA WELFARE AND SAFEGUARDING STATEMENT
MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights.
MLA staff working with young learners will all go through our safer recruitment process including online or face-to- face interviews, record checks of references and background checks, in line with the country’s regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy.
POSITION OVERVIEW
Assist with the recruitment, selection and onboarding of Uk & Ireland Operations personnel
Support the creation and updating of Job Descriptions for all UK operational roles
Support the posting and distribution of job advertisements
Maintain accurate up to date applicant records
Oversee seasonal operations
Manage vendor relationships
Provide support for operational programmes, including transport and logistics
Manage bookings, organize timetables, coordinate attractions and transport.
Handle administrative and clerical tasks
Represent MLA values
Act as a liaison between UK Operations and other departments
REQUIREMENTS
Essential
Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
Proven suitability to work with students under 18: at least 2 references.
Be proficient in the use of IT
Desirable
Bachelor’s degree in Business, Operations, Education, International Relations, or a related field
Experience in operations, programme coordination, education services, or international programmes
Experience working with students, host institutions, or international partners
Prior experience overseeing a strict operating budget
Person Specification
Proven ability to coordinate multiple programmes or projects simultaneously
Strong planning, scheduling, and logistics management skills
Experience managing databases, documentation, and reporting
High attention to detail and ability to meet tight deadlines, especially during peak programme periods
Ability to establish excellent relationships with our clients and service providers
Team player
Excellent communication skills (verbal, written and interpersonal)
Ability to work both independently and as part of a team
Excellent organisational and interpersonal skills
Ability to work long hours in a high-pressure environment
Flexibility and adaptability
Ability to multi-task
Proficiency in Microsoft Office / Google Workspace (Excel, Word, Sheets, Docs)
Ability to be pleasant, polite, and cooperative.
SCHEDULE
This is a full-time, 40 hour a week position. Working in the education travel industry. A flexible schedule to meet operational demands is required especially during the summer high season. This could mean additional work hours to include weekends or evenings when necessary.
Report to Senior Operations Coordinator UK & Ireland
5 working days per week (Monday – Friday)
Working hours: 8:30am – 5:30pm
1 hour lunch break
KEY POSITION ACCOUNTABILITIES
Review itineraries and become knowledgeable with all aspects of the programmes
Plan and organise activities and excursions
Use the MLA software effectively
Work with Head Office to ensure centre operations and programmes are properly planned and delivered
Attend meetings with the Operational team and Head Office
Assist with the contracting, booking confirmations,