Join to apply for the Global Remote Services Director (m / f / d) role at Alpitronic5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Your ResponsibilitiesLead the development and digitalisation of the remote services strategyLead, motivate, and develop a team of remote services personnel, including the development, implementation, and management of operations, using the latest technologies and industry best practicesAnalyse customer feedback and other data sources to develop customer-centric solutionsDevelop and implement service improvement plans for identified shortfallsDesign and develop solutions to optimize performance and scalabilityOversee deployment, maintaining security, reliability, and cost-efficiencyMonitor team performance and establish corrective action plans where needed, regarding performance, trends, and capacity issuesEnsure the team exceeds commitments on service level agreements and uptimeYour Qualifications & SkillsBachelor Degree in Computer Science, Engineering, or a related fieldSolid experience in a similar position with a proven track record in developing and implementing processes, structures, and new technologiesExperience and knowledge of Remote Services trends and new technologiesCustomer-centric mindsetAbility to thrive in a high-energy environment with both tactical and strategic activitiesStrong interpersonal and leadership skills, high judgment for decision-making, and complex problem handlingAbility to offer innovative solutions outside set parametersFluency in EnglishOur CommitmentInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyWide range of training opportunitiesAttractive bonus system and performance-related payAdditional company benefitsWhy AlpitronicWe are driving the world towards sustainable mobility with cutting-edge technology, inspiring with innovative and reliable solutions. Based in South Tyrol, we are market and innovation leaders, setting future charging infrastructure standards from locations in Bolzano / Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).What Makes Working for Us SpecialWe seek individuals enthusiastic about making things happen, taking personal responsibility, and seeing the direct results of their work. As a fast-growing company, we offer a diverse and challenging range of tasks within a respectful corporate culture. Your contributions matter, are appreciated, and have a significant impact! Join us and be part of our team!J-18808-Ljbffr
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