Customer Success Operations Specialist – Italy Join Emplate as a Customer Success Operations Specialist for the Italian market and play a key role in transforming the retail experience. Who we are Emplate is a Danish SaaS company and a leading provider of advanced platforms for engagement, loyalty, and data analytics designed for shopping centers, outlets, and retail parks. Our mission is to create a seamless and rewarding customer experience by helping mall owners and managers better understand their visitors, reward them, and encourage them to choose the shopping center as a place for experiences, entertainment, and shopping. At Emplate, we strive for significant growth without ever compromising on product quality, customer satisfaction, or team well-being. Today Emplate is a market leader in Italy with a large portfolio of top national and international clients. About the role We are looking for a Customer Success Operations Specialist with a focus on the Italian market. You will be responsible for the day-to-day operational management of activities related to ongoing initiatives for our clients—shopping centers across Italy. Your tasks will include managing communication with key stakeholders, writing and publishing content on the app, monitoring ongoing activities, and preparing performance reports. Key responsibilities Manage operational activities across the full lifecycle of initiatives and prize contests, from launch to completion Upload and update content via the app’s CMS or back-office Maintain up-to-date planning, tracking, and operational documentation Communicate with clients and partners for follow-up, materials collection, and coordination Participate in regular client meetings to review performance and suggest concrete improvements Prepare reports based on app data, highlighting key insights and actionable recommendations Provide daily support to clients, contributing to service quality and operational continuity Requirements Nice to have : Degree in Economics, Marketing, Communication, or related fields 1–2 years of experience in operational or consulting roles, preferably in an agency or digital environment Full proficiency in Italian and good command of English (B2 level), both written and spoken – frequent collaboration with HQ in Denmark Strong analytical skills and ability to interpret data to make operational and strategic recommendations Excellent communication, relationship-building, and writing skills Proactive, detail-oriented, and well-organized approach Proficiency in Google Workspace (Docs, Sheets, Drive) Client-focused mindset and commitment to service quality Willingness to travel within Italy and abroad when necessary (3–4 trips per year) Why you’ll love this role Even though you will work mainly remotely, you will have the opportunity to strengthen your team-working skills through daily contact with colleagues and customers, further strengthening your relationships with the latter. Be involved in real projects with direct impact on shopping centers Learn on the job and grow within an international and informal team Have the opportunity to evolve into roles such as Project Coordinator Please submit your application to, indicating “CSS Italia” in the subject line. J-18808-Ljbffr