Overview
MONCLER is looking for an EMEA Retail Maintenance Manager F/M.
Reporting to our EMEA Retail Operations Manager, the EMEA Retail Maintenance Manager will be responsible for supervising maintenance activities for all the boutiques in the region and for our EMEA Corporate office in Paris, in a dynamic and constantly evolving work environment. This role aims to create a sustainable, safe, clean and functional environment for employees and customers on a daily basis, ensuring internal and external compliance with all global guidelines and legal obligations of maintenance activities.
Your Impact
Main Responsibilities
* Ensure within the retail and outlet network the proper functioning of the equipment (electrical, air conditioning, lifting, furnishings, and other specialized systems) by carrying out preventive and curative maintenance activities and by checking the good condition of the installations in conjunction with the service providers.
* Ensure the proper application of the defined processes and the implementation of the Facilities process with a cost control, quality and efficiency focus.
* Plan and organize the intervention of maintenance companies, managing external service providers in a high-quality, customer-focused service standard to support store managers. Manage the process of identification and selection of new suppliers if needed.
* Carry out regular inspection visits and audits of contracts to control the services provided and their proper contractual application, elaborating recommendations to continuously improve their services. Constantly raise awareness on energy and environmental management implications.
* Ensure the management and follow-up of all maintenance contracts for the facilities within scope to achieve related KPIs.
* Track and manage all maintenance costs, respect budgets and deadlines, always looking for more efficient methods.
* Identify internal customer needs and carry out feasibility studies. Guarantee proper management of technical and administrative interventions, including maintenance tickets, quotations and invoices in Moncler internal systems.
* Present recommendations and reports to the EMEA Retail Operations Manager on work plans to meet the requirements and objectives specific to each store.
Note: This position requires availability for a high pace of business trips across Europe.
Qualifications
* Graduated in Technical Education as building engineering or architecture, with at least 5 years of experience in similar roles in a structured international retail company. Experience in managing service providers for equipment maintenance (Cleaning, Electricity, HVAC, elevator, plumbing, layout, etc.) and developed expertise in electrical, mechanical, anti-intrusion and smoke detection systems.
* Excellent communication skills, with strong attention to detail and follow-up.
* Team-oriented personality with good relationships at all levels of the organization and strong listening ability.
* Proactive, rigorous and methodical, with a developed sense of service.
* Comfort with IT tools – Office Suite, AutoCAD, formalization and reporting.
* Working proficiency in English and Italian is required for this role.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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