The opportunity
We are looking for an experienced candidate who will execute Service site activities on Transformers, in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. He or she will deliver quality customer service to satisfy customers and, in close cooperation with customer and other teams, will also take actions to identify new Service business opportunities for the company.
How You'll Make An Impact
* Perform Service tasks such as installation and commissioning of equipment and routine maintenance independently.
* Identify technical problems and conduct analysis through remote or on‑site activity across various service categories (Installation and Commissioning, routine maintenance, oil treatment, accessories replacements, etc.).
* Conduct low‑voltage tests at site.
* Handle electrical cabling for new accessories installation and new digital devices.
* Contribute to customer satisfaction by executing service work according to customer orders and expectations, maintaining strong customer relationships, and identifying new sales opportunities to report internally.
* Coordinate, prepare and ensure that all materials, parts and equipment are available in the appropriate quality for service activities.
* Prepare all documents and reports to be signed by the customer representative, reporting work completed in a timely manner and following up when needed.
* Troubleshoot simple equipment failures and recommend measures to prevent recurrence.
* Provide recommendations to management to improve operations and customer service.
* Apply safety rules, safe practices and environmental responsibilities; report unsafe practices and incidents.
* Coordinate different subcontractors for the scope.
Your background
* Electrical technical diploma.
* Good knowledge of both Italian and English.
* 5+ years of experience in a similar role within the transformer field is required.
* Flexibility, independence and problem‑solving skills are nice to have.
* Availability to travel (100%) within Italy.
More About Us
We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.
Wide Range Of Benefits
* Health insurance.
* Pension fund.
* Welfare.
* Canteen.
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
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