Ph3Overview /h3pJD: EUC L1. Location: Rolo, RE, Italy. Job Type: Part-Time Contract. Salary: €180 per day. This position is a Backfill Engineer, meaning the role provides coverage when a full-time engineer is on leave. /ph3Responsibilities /h3ulliProvide Field Service Support at the specified location within committed service levels to ensure customer satisfaction. /liliRaise tickets with OEM vendors for system under warranty and arrange spare replacements; replace units classified as customer replaceable. /liliSupport new joiner system installation and configuration classified under IMACD; perform all IMAC-related activities including installation and redeployment. /liliAct as a single point of contact for IMACD requests. /liliAuthenticate each Service Request using agreed-upon authentication processes and ensure all Service Requests for IMACs follow established procedures. /liliContact end-users to schedule Service Requests and confirm service levels. /liliDocument IMACD in the ITSM tool and route tickets to the responsible team; verify that IMACD occurred on schedule and confirm user satisfaction; reschedule if necessary. /liliResolve IMACD scheduling issues and escalate when required. /liliFollow request steps, which may include activities such as data wipe, OS installation, and hardware spare replacement; update the Asset management tool for hardware allocations. /liliMentor new technicians and provide priority (VIP) support to identified users. /liliPerform proactive weekly health checks of VIP devices and conduct weekly field visits to ensure devices function as required. /li /ulh3Qualifications Skills /h3ulliProfessional behavioral skills: strong customer-facing abilities, presentable appearance, independent and proactive thinking. /liliAbility to build effective relationships within the team and across Professional Services; work to specified standards of deportment, conduct, and ethical workplace practices. /liliAbility to work alone and unsupervised, take initiative, be organized, and prioritize work. /liliIndustry: Computer Software. /liliLanguage: English (required); Italian (preferred). /li /ulh3Contract Location Details /h3ulliEmployment Type: Part-time; Job Type: Part-time. /liliContract length: 12 months. /liliSalary: Up to €180 per day. /liliLocation: Rolo, Emilia-Romagna. Relocation/commute: Reliable commute or relocation planned before starting work (required). /li /ul /p #J-18808-Ljbffr