Job Description
The Night Manager of the 5‑star Luxury Hotel “Palazzo Donà Giovannelli” in Venice plays a crucial role overseeing the smooth operations of the property during night‑time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation, and manage the hotel’s various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel’s reputation for excellence and ensuring full guest satisfaction throughout the night.
Responsibilities
Team Management:
* Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment
* Leading regular training sessions to ensure that all team members are well‑equipped and updated to perform their duties effectively
* Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner
Guest Services:
* Providing a warm welcome and exceptional service to guests arriving late at night
* Handling and reporting guest inquiries, requests, and complaints promptly and professionally
* Ensuring that guests’ needs are met efficiently and effectively during their stay
Operational Excellence:
* Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance
* Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well‑maintained according to hotel standards, procedures and standards at all times
* Conducting regular inspections of the property to identify and address any issues or concerns
Security and Safety:
* Implementing and enforcing security protocols to safeguard guests, employees and hotel property
* Monitoring surveillance cameras and security systems to detect any suspicious activity
* Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner
* Collaborating with local law enforcement and emergency services
* Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability
* Assisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics
* Identifying opportunities to maximize revenue and minimize the expenses during the night shifts
Qualifications
* Previous experience in luxury hospitality with a focus on night operations is preferred
* Strong leadership skills with the ability to motivate and inspire a diverse team
* Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
* Sound judgment and decision‑making abilities, especially in high‑pressure situations
* Proficiency in using hotel management software and other computer systems
* Flexibility to work nights, weekends, and holidays is mandatory
* Bachelor’s degree in Hospitality Management, Business Administration, or related field is highly preferred
* Very good knowledge of Italian and English; French confidence is a plus
Additional Information
* A competitive package (base salary and yearly bonus)
* ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
* Learning & Development: Opportunity to develop your talent and grow within the property and across the world
Diversity & Inclusion
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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