Technical After Sales Support – ClaypakyA position based at our headquarters in Seriate (BG), reports to the Help Desk Manager.Key Responsibilities
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa occasione, riportate di seguito. Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.Provide remote after-sales technical assistance and collaborate with international Service Partners.Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts.Collaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives.Draft and update product manuals (user, configuration, installation).Keep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions.Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis.Provide information for 8D reports, particularly for phase D2.Coordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution. Requirements Degree or Diploma in a technical field.Minimum 5 years of experience in technical assistance on complex products.Strong problem‐solving skills and proficiency in IT systems.English proficiency: at least B2 level.Excellent communication skills, adaptability, and ability to work in a team‐oriented environment.Stress tolerance and creativity in finding solutions. xpavfwm Nice to have Basic knowledge of DMX control systems and technical drawing software. Seniority levelMid‐Senior levelEmployment typeFull‐timeJob functionInformation TechnologyIndustriesConsumer ServicesLocationSeriate, Lombardy, Italy#J-18808-Ljbffr