Overview
REQUISITI:
OFFERTA:
PES Group was born from the Engineering Division of PES, founded in 1979, and currently has over 200 permanent engineering staff, boasting significant experience in the Oil & Gas, Power, Renewable Energy, Chemical, Petrochemical, and Automotive sectors.
PES Group provides technical and engineering services (Civil, Rotating Machinery, Static Equipment, Process, HSE Design, Electrical Instrumentation, Layout & Piping), offering over 200,000 engineering hours per year to all major Oil & Gas Companies, EPC Contractors, Industrial Manufacturers, etc.
Currently, PES Group has seven offices in Italy: HQ in Rosignano Solvay (LI), San Donato Milanese, Florence, Rome, Bari, Vibo Marina (VV), and Gela.
Abroad, PES Group is present in three countries (UK, UAE, Romania). In addition, a series of strategic partnerships, signed on virtually every continent, support the company in carrying out multidisciplinary engineering, service, service management, inspection & expediting, and recruitment & hiring of local personnel.
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Job Purpose
Develop and lead the implementation of HR plans, policies, and processes for all Company of PES Group in Italy and abroad.
Align HR activities to business needs and provide full HR services support (talent acquisition, talent management, engagement C&B, employee/industrial relations, labor rights, etc.) to achieve business objectives in line with Global HR strategy, industry best practices and local legislation.
The role will report directly to the General Manager of PES Group.
Location: Rosignano Solvay or Livorno Offices, Italy. We are looking for someone based in/near our offices or willing to relocate there.
Key Responsibilities
* Define, in agreement with the GM, the local HR strategy (long and short term) and policies within overall business context, in terms of talent acquisition, talent management, compensation & benefits, industrial relations and training.
* Lead the implementation of HR plans, policies and processes for the Italy organization, covering all areas of HR, and aligned with global/ regional guidelines.
* Develop and implement HR plans to build high performance, strong organizational culture, attraction and retention of talent, compensation and rewards, process improvement and efficiency.
* Maintain regular relationship with authorities, local unions and lawyers.
* Advise, influence and support managers in the effective use of country labor laws/contracts and collective agreements.
* Support business growth or transformation agenda, effective management of organizational changes, ensuring advise and building organizational capability.
* Cultivate and maintain strong relationships within own country and beyond, including other PES Group countries, functions and PES Group teams.
* Prepare and monitor local HR budget; manage all relevant costs and expenses of the HR department within the allocated budget.
* Anticipate, identify and resolve risks or issues to lead successful deployment of HR plans and policies
* Stakeholders: Communicate and influence senior business leaders outside of own job area to accept practices and approaches
* Develop strong, trusting relationships with senior business leaders across the company
* Lead discussions and negotiations
Qualifications & Key Requirements
* Fluent in Italian and good proficiency in English are a must
* Minimum 5 years of experience, preferably in Engineering or Service sector.
* Demonstrated experience partnering with senior management and/or executives of the business, preferably in a complex environment e.g. matrix
* Mastery of all HR competencies, including union/employee relations, change management, talent acquisition and management, training.
* Balanced focus on strategic and operational HR activities
* Experience in budget management and change management desired
* Bachelor or Master’s degree, preferably in HR, Business Management, or equivalent
For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.
Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.
What you will do
* Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
* Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
* Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
* Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
* Manage all incoming reservation requests via phone, email, and online platforms.
* Ensure accuracy in booking details and guest profiles.
* Handle special requests and resolve booking issues.
* Monitor booking trends and adjust availability and rates accordingly.
* Implement pricing strategies in coordination with the Operations Manager and the Owners.
* Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
* Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction
* Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.
* Supervise, Guide and Support all colleagues in the department with their duties.
* Encourage the sense of teamwork throughout the resort.
* Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
* To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
* Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
* Evaluate colleague’s performance throughout the year.
What we need
* 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
* Strong interpersonal and communication skills.
* Excellent problem and conflict resolutions skills.
* Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
* Ability to work in a flexible schedule.
* Excellent knowledge of English and Italian, both oral and written.
Grafton è partner di una struttura 5* in Toscana, per la quale è alla ricerca di un/una Front Office Manager.
Principali Responsabilità
* Coordinare e supervisionare il team del Front Office, monitorando le performance del reparto
* Collaborare con gli altri reparti per garantire un servizio di eccellenza
* Assicurare che i processi di check-in, check-out e gestione delle richieste rispettino gli standard aziendali
* Formare, guidare e valorizzare i membri del team, favorendone la crescita professionale
Requisiti
* Esperienza in ruoli analoghi presso hotel 4/5 *
* Conoscenza del pacchetto Office
* Disponibilità a lavorare su turni, weekend e festivi
* Ottima conoscenza dell’inglese e ulteriori lingue straniere costituiscono un plus
* People management
Cosa Offriamo
* Ambiente di lavoro dinamico e orientato all’eccellenza
* Possibilità di alloggio
* Premio al raggiungimento degli obiettivi
Sede di Lavoro: Nei pressi di Lucca
Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. L’offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.
I candidati sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo
Front Office Agent
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