Teya is one of the fastest-growing Fintechs in Europe, empowering thousands of local businesses every day. We are a payments and software company helping small businesses grow. We believe local commerce is the heartbeat of our communities, and we’re here to give merchants the tools and support they deserve to compete with the big players. As we continue our growth, we’re expanding our team and are looking for motivated, people-focused, and results-driven contenders to join our operation. If you enjoy connecting with people, thrive in a dynamic, fast-paced environment, and want to grow in a company that’s revolutionizing local payments, this is the place for you! Our Culture: Proud to Serve: We stand with small, local businesses. Build from the Future : We build what’s next, today. Simplicity: We value clarity, efficiency, and smart technology. Winning Mindset: We aim high and deliver excellence. One Dream. One Team. One Voice: Collaboration makes us stronger. Your Mission: Reporting to Head of Inside Sales & Digital Channels, as a Customer Relations Agent, you’ll be the first point of contact for Teya merchants in Italy. Your mission is to provide fast, accurate, and high-quality support—resolving their queries with empathy and professionalism while representing Teya’s tone of voice and values. You’ll help ensure every interaction is smooth and positive, building loyalty and protecting revenue by minimizing churn. Your Responsibilities: Handle incoming merchant queries (by phone, email, or chat) on topics like terminals, payouts, fees, app support,