Artemest è un'azienda specializzata nell'alto artigianato e nel design italiano attraverso una curata selezione di arredi, illuminazione, oggetti decorativi e opere d’arte realizzati a mano dai più rinomati maestri artigiani e brand. Attraverso la piattaforma e-commerce, la galleria di New York, i servizi di design su misura e le collaborazioni per progetti contract su larga scala, Artemest è il punto di riferimento per clienti privati e professionisti alla ricerca di autentica bellezza italiana.
Fondata nel 2015 dalla visione condivisa del CEO Marco Credendino e della Direttrice Creativa Ippolita Rostagno, Artemest percorre l’Italia alla scoperta di pezzi senza tempo e delle storie dei loro creatori : maestri artigiani che uniscono tecniche secolari a sensibilità contemporanee.
Il brand offre accesso esclusivo a oltre 50.000 creazioni fatte a mano da 1.000 artigiani e produttori, rappresentativi di tutte le principali aree manifatturiere del Paese. Con l’obiettivo di celebrare e diffondere nel mondo l’eccellenza dell’artigianato italiano, Artemest consente di esplorare e acquistare con facilità il meglio del design italiano contemporaneo.
Artemest is looking for a motivated and detail-oriented CRM Analyst to join our Marketing team. This role is designed for a junior-mid level professional with strong analytical skills, attention to detail, and passion for customer engagement in the luxury sector.
The CRM Analyst will be responsible for the execution and optimization of CRM and trade marketing initiatives. The position combines hands-on operational tasks (campaigns, dashboards, trade applications) with analytical and strategic contributions (reporting, customer journey optimization), playing a key role in strengthening Artemest’s relationship with its global community of clients and partners.
What will be your key responsibilities? CRM Operations and Campaigns
Set up, schedule, monitor, and report on targeted Salesforce campaigns
Coordinate the trade applications approval process and related automations
Manage customer journeys and automation, ensuring personalization by segment and lifecycle stage (e.g., welcome, re-engagement, win-back)
Support the delivery of the CRM testing roadmap by executing structured A / B and multivariate tests across email and lifecycle campaigns
Analysis & Optimization
Produce weekly dashboards & KPI reports to monitor trade and consumer flows
Analyze campaign performance and propose optimization strategies (e.g., upsell, cross-sell, AOV growth)
Contribute to building rich customer profiles in Salesforce to empower Account Managers with actionable insights
Trade Marketing & Events Support
Prepare and update guest lists, invitations, and RSVP tracking for all Artemest events
Support gifting projects for key calendar occasions (Christmas, Eid, anniversaries, first-purchase milestone)
Support partnership and special projects from a CRM stand point, ensuring smooth execution
Cross-team collaboration
Assist in Salesforce training and onboarding for sales representatives
Prepare bi-weekly Trade Marketing meetings with markets, sharing updates on special projects and editorial initiatives
Work closely with Sales, Marketing, and Tech teams to ensure CRM strategies are consistently applied across markets
Leverage knowledge of platforms (e.g., Salesforce, Optimizely) to execute campaigns effectively, even without deep technical support
Identify areas for operational efficiency and streamline CRM execution processes
Who are we looking for?
2-3 years of experience in CRM, Digital Marketing or Data-driven Marketing, supported by a strong academic background in economics or marketing
Professional proficiency in English (spoken and written).
Familiarity with CRM platforms (e.g., Salesforce) and CMS platforms
Highly analytical, with advanced Excel skills, and ability to extract insights from data and suggest improvements.
Excellent organizational skills and experience in working in cross-functional teams and managing expectations in fast-paces, performance-driven environment.
Sensitivity to the luxury sector : customer centricity, tone of voice, etc.
Proactive, curious, empathetic, eager to grow
Our Perks
Positive workplace. We’re a young team (29 y / o on average) that works in harmony and that is extremely passionate about the Artemest mission.
Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxur
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