H3Client Advisor - Malpensa Airport T1, Maternity cover, 24 hours Part-Time Role, Mandarin Speaker /h3pAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, ourcustomersand our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how weoperateas a company today. /ppWe aim to provide an environment for creative minds fromdifferent backgroundsto thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industrychangeand championing our communities. /ph3bJOB PURPOSE /b /h3pThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. /ppReporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand,fashionand luxury products. /ppAs an expert in client engagement and service, the client advisordemonstratesa high levelof knowledge in styling and selling. /ph3bRESPONSIBILITIES /b /h3pSERVICE AND SALES /ppMeet and exceed individual and store sales and other commercial KPIs /ppThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction /ppProvide a luxury service anddemonstrateknowledge andexpertisein product,fashionand styling /ppFollow the Client journey to elevate the Client experience in the store: Ensure a greatinitialimpression; discover your client, be a product and styling expert and close the sale tomaintainthe relationship with the client. /ppBe efficient in following-up and delivering after-sales services to our clients /ppContribute to the daily operations of the store, bymaintaininghigh luxury standards in both front and back of house, includingappropriate levelof product and replenishment, support with inventory management, markdowns and stockroom maintenance whenrequired /ppFollow company policies, guidelines, and procedures. Use visual techniques tomaintainvisual standards according to Burberry guidelines /ppFosterteam workand a positive work climate /ppCLIENT ENGAGEMENT /ppBuild meaningful relationships with Clients /ppWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. /ppCapture new luxury clients to grow the individual and store client book with a commercialobjectivemindset /ppDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring theappropriate followup on sales or clients requests /ph3bPERSONAL PROFILE /b /h3pA proventrack recordin delivering sales and exceeding targets /ppPreviousexperience inClientelling /ppA strong interest in fashion,artand culture /ppStrong product knowledge and good understanding of store retail operations /ppUnderstanding of competitor products /ppExperience in working as part of a team /ppFluent in local language; Englishproficiencyis desirable /ppOther language knowledge is desirable /ppDemonstrates Confidence, Curiosity, Conviction, and Care /ppEnjoys being part of a team /ppEnergetic,Pro-activeand self-motivated /ppDetail-oriented and creative with a passion for selling /ppAssertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels /ppResults driven and commercial mindset /ppFlexible,collaborativeand adaptable approach to work /ph3bFOOTER /b /h3pBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purelyon the basis ofskills and experience. /ppProvider /ppSite provider /p #J-18808-Ljbffr