Ph3Key Job Responsibilities /h3 ul liSupport internal employees on-premise, handling PC hardware, software, and internal tooling. /li liUse the internal ticketing tool to communicate with customers. /li liPrepare hardware for new hires joining the company and manage IT asset inventory. /li /ul h3Basic Qualifications /h3 ul liOne or more years’ experience supporting operating systems (Windows, Macintosh, or Linux). /li liExperience supporting through various channels (on-premise). /li liProficiency supporting office productivity applications (Outlook, Word, and Excel). /li liExperience using a ticket system for customer service requests. /li liExperience with PC imaging. /li liExperience with hardware troubleshooting (client/server, network equipment). /li liProficient in English. /li /ul h3Preferred Qualifications /h3 ul liKnowledge of basic network troubleshooting. /li liUnderstanding of basic concepts of Information Systems security. /li liExperience providing IT support in a medium to large sized company. /li liDemonstrated willingness to learn and apply new technology. /li liAbility to identify and proactively resolve or escalate issues. /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr