General information Reference number ECC-508-753 Job details Job Title Customer Care M/F Job Profile The Customer Service Assistant will act as a contact point for the client in assisting during online purchasing and providing advice during the delivery process. Main objective is to provide high quality service and support to our clients; this will consist in back-office sales activities, tracking online payments, supporting on refunds and packaging. The Customer Service Assistant reports to the Customer Service Manager. Responsibilities: - Understand the issue and provide the answer following policies and guidelines or further investigate liaising with the business reference - Assist the customer during the online purchase providing advice on products and/or purchasing procedures - Check online payments and refunding - Coordinate and assure packaging is complaint to company standards Contract Temporary Contract Contract Lenght 6 Contractual Hours Full-time Geography Workplace Europe, Italy, Emilia-Romagna, Reggio-Emilia Job Location Via Fratelli Cervi 61, Reggio Emilia Minimum Level of Education Required 04 - Bachelor’s Degree Minimum Level of Experience Required Entry Level Languages English (B2 - Professional Working Proficiency)