2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from EMM Systems Consulting EMM is a dynamic and rapidly growing company in the digital innovation sector, establishing itself in the ICT market. We provide services in system integration, data management, virtualization, tailored software development and cloud solution implementation. We specialize in leveraging cutting-edge technologies such as artificial intelligence, IoT, blockchain, and augmented reality. Our primary goal is to help clients enhance their operational efficiency, optimize workflows, and achieve tangible results through the adoption of next-generation technological solutions. We are proud to be one of the leading companies in digital innovation in Campania and aim to further expand our presence in the ICT market by offering increasingly advanced and tailored solutions to meet our clients' specific needs. EMM is looking for a: IT Observability Lead Main Activities: Execution Support: Collaborate with the Observability Manager and stakeholders across IT, Digital, and business areas to implement observability solutions aligned with architecture and operational needs. Tool Configuration: Support setup, tuning, and maintenance of observability platforms (e.g. Dynatrace, Splunk, Elastic Stack) to enable effective usage by IT operations and engineering teams. Monitoring Frameworks: Develop and maintain monitoring frameworks with defined KPIs, baselines, and alert thresholds to enable early anomaly detection and structured incident response. Telemetry Analysis: Analyze observability data to identify trends, performance issues, and user experience metrics. Produce reports to support service improvement and operational planning. Root Cause Analysis: Work with operations and incident teams to examine system behavior, identify root causes, and propose improvements based on telemetry data. Cross-Functional Contribution: Provide observability input to initiatives such as automation, operational readiness assessments, post-incident reviews, and digital transformation projects. Required Qualifications 5–8 years of experience in IT observability or related technical roles. Master's degree in Computer Science, Engineering, or equivalent field. Practical experience with observability tools such as Dynatrace, Splunk, and Elastic Search. Proficiency in at least one programming language (e.g. Python, Java) to support tool customization and data handling. Familiarity with scripting languages (e.g. PowerShell) and exposure to automation frameworks or DevOps pipelines. Relevant certifications in observability platforms or technologies. Fluent in English, both written and spoken; additional languages are a plus. Right to work in Italy. Soft Skills Strong analytical skills and ability to interpret complex telemetry data. Clear and structured communication across technical and non-technical teams. Self-motivated, organized, and able to manage tasks with minimal supervision. Comfortable working cross-functionally in a dynamic, distributed environment. Problem-solving mindset with a focus on root cause identification and continuous improvement. Working mode: Hybrid (32) What We Offer: Permanent Contract (according to the Italian national collective labor agreement - CCNL metalmeccanico) Dynamic and multicultural environment Involvment in projects with prestigious international companies Training/certification programs to enhance professional skills Health insurance Ticket Restaurant Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at EMM Systems Consulting by 2x Get notified about new Information Technology Specialist jobs in Naples, Campania, Italy. New Graduate - Information Technology/STEM IT Talent Development & Agile Specialist Experienced – Digital Transformation RM/MI/NA - Assurance B2C Digital Channels Technology Business Analyst Consultant in ambito Billing - Energy & Utilities sector We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr