1. IT MANAGER
2. JOB SUMMARY
As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. The position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee, and property staff.
3. CANDIDATE PROFILE
Education and Experience
4. BS / BA or equivalent work experience. Additionally, 3-5 years experience in a similar position.
5. Previous experience in IR Global Field Services or Marriott Systems Support desirable.
6. System-related professional certifications desired.
7. CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met
8. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
9. Monitors, verifies, and manages the acquisition and maintenance of property-based systems.
10. Analyzes information, identifies current and potential problems, and proposes solutions.
11. Maintains, inspects, and repairs equipment.
12. Inspects and verifies the maintenance of the equipment or environment.
13. Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on a scheduled basis.
14. Verifies solutions are consistent with the client's needs and brand-specific IR environment.
15. Maintains inventories and manages IT hardware/software.
16. Provides Internet support and maintenance (if applicable).
17. Provides cable management support.
Managing Projects and Policies
18. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
19. Monitors processes and evaluates information according to SOP and LSOP requirements.
20. Enforces IR policies and standards protecting company hardware, software, and other resources at the property.
Maintaining Information Systems and Technology Goals
21. Develops specific goals and plans to prioritize, organize, and accomplish work.
22. Performs needs assessment, ensuring compliance with brand standards, budget, and capital requirements.
23. Determines priorities, schedules, plans, and necessary resources to ensure property projects are completed on schedule and according to specifications.
24. Verifies problems are correctly reported, routed, tracked, and solved, with system users informed of the situation at all times.
25. Verifies proper asset management.
26. Performs on-site monitoring of all projects.
27. Ensures regular communication in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired results.
28. Keeps up-to-date technically and applies new knowledge to the job.
29. Demonstrates knowledge of relevant issues, products, systems, and processes.
30. Provides technical expertise and support.
Leading IR Team
31. Serves as a role model to demonstrate appropriate behaviors.
32. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decisions; demonstrates honesty/integrity; leads by example.
33. Celebrates successes and publicly recognizes team contributions.
34. Provides a technical perspective on information needs with cost/benefit understanding in an influencing role.
Managing and Conducting Human Resource Activities
35. Verifies employees are treated fairly and equitably.
36. Ensures property policies are administered fairly and consistently.
37. Additional Responsibilities
38. Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
39. Analyzes information and evaluates results to choose the best solution and solve problems.
40. Coordinates property efforts, prioritizes needs, and communicates those needs to IR Shared Services and other systems staff.
41. Manages vendors for property IT requirements, functioning as an escalation point for problem resolution.
Contratto di lavoro : Tempo pieno
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