Position description
Job Family/Profession
Sales & Marketing - Sales & Marketing
Job title
Technical Assistance Systems Lead
Contract
Permanent contract
Status
Staff
Job description
MISSION
∙ Manage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis.
∙ Design, document, and validate system specifications that enable efficient technical assistance and quality workflows.
∙ Guarantee effective reporting and performance monitoring through Power BI dashboards.
∙ Foster innovation, simplification, and operational excellence in technical support and repair processes.
MAIN RESPONSIBILITIES
∙ Manage the end-to-end anomaly detection and resolution system using Stellantis ICT tools, including application setup, configuration, and issue resolution.
∙ Ensure accuracy, consistency, and up-to-date status of data used across all reporting tools.
∙ Write clear, detailed, and structured functional and technical specifications for system development, evolution, and enhancements.
∙ Coordinate and support the rollout of new features or new systems within the assigned scope.
∙ Train new users and provide ongoing support on system functionalities.
∙ Prepare, perform, and document validation and User Acceptance Testing (UAT) for new or updated ICT solutions.
∙ Develop, maintain, and optimize Power BI dashboards to monitor KPIs, detect anomalies, and evaluate technical assistance performance.
∙ Contribute to continuous improvement of workshop processes, technical workflows, and support tools.
∙ Benchmark best practices from other OEMs and integrate relevant improvements into internal processes and systems.
Profile
∙ 5–7 years of experience in system management, ICT tools administration, or technical support environments.
∙ Strong understanding of automotive technical assistance processes, quality workflows, and anomaly detection systems.
∙ Proven experience in writing functional and technical specifications for system development or enhancements.
∙ Hands-on experience with Power BI (data modelling, DAX, dashboard design).
∙ Ability to manage UAT, validation activities, and system rollout.
∙ Excellent analytical and problem-solving skills, with attention to data consistency and process efficiency.
∙ Strong communication skills and ability to train end users and support teams.
∙ Capacity to work in cross-functional and international environments.
∙ Fluent in English; knowledge of other languages is a plus.
#LI-MidSeniorLevel
#LI-Hybrid
#LI-FullTime
#LI-EG2
Position location
Country
Europe, Italy
City
Rivalta di Torino
Candidate criteria
Minimum level of experience required
5 to 10 years
Languages
English (Fluent (3,5 - 4,4 Bright))