Stock Associate Job Description:
Role Summary:
This role involves working as part of the stock team, responsible for completing, maintaining, and organizing 'Omni Channel orders' (Web to Store orders) including those related to Kors Connect, Store Order Fulfilment and Click and Collect. The ideal candidate will possess a close attention to detail, moderate to heavy physical labor capabilities, and strong organizational skills.
Key Responsibilities:
1. Prepare all web to store orders for collection by customer or delivery in a timely manner.
2. Ensure all packages are made to a high standard and clearly labelled for handover to the customer.
3. Complete all orders in a timely fashion - complying with all service level agreements based on purchase.
4. Check items requested for order against store order request to ensure the package is accurate.
5. Observe proper safety procedures in the stockroom, particularly when lifting and moving heavy items.
6. Report issues or problems to stock manager or store manager.
Customer Service:
The role requires providing the highest level of customer service, retrieving items from the stockroom as required to fulfill website orders, and resolving client problems and complaints quickly and effectively.
Requirements:
* Experience of retail and luxury.
* Able to work as a team member.
* Excellent personal organizational skills with attention of detail and accuracy.
* Possesses physical strength necessary to unload, lift, and carry heavy boxes.
* Familiar with inventory software.
* Demonstrates ability to read and interpret invoices and packing slips.
* Exhibits familiarity with proper safety procedures in the stockroom.
* Able to work under pressure and to thrive in a fast-paced, challenging environment.
* Able to work on different tasks easily - multi-tasking.
We Offer:
An Equal Opportunity Employer M/D/F/V committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.