Pb Key Responsibilities: /b /pulli Provide local IT support for workstations, including installation and maintenance of desktop operating systems. /lili Assist with IT onboarding for new resources, including preparation and allocation of laptops/desktops. /lili Manage users’ Active Directory accounts, including creation and deactivation. /lili Coordinate with external vendors for any IT issues requiring extended support. /lili Monitor system performance and collaborate with the local IT head to address potential issues. /lili Deliver remote and onsite technical support to users through phone, Microsoft Teams, or in-person assistance. /lili Handle Incident Management and Service Request Management activities. /lili Maintain professional and clear communication, ensuring technical issues are explained in simple terms to non-technical users. /lili Perform triage and troubleshooting based on provided guidelines and documentation. /lili Utilize and update Knowledge Base (KB) articles as required. /lili Escalate incidents and service requests following the defined escalation process. /lili Keep users informed about progress and resolution timelines for open tickets. /lili Guide users on application and IT infrastructure features using available KB resources. /lili Contribute to continuous improvement initiatives within the IT support function. xdwybme /lili Collaborate with Security Operations teams for any security-related actions, executing mitigation and remediation activities as needed. /li /ul