Sala Bolognese, Italy APL Network S.R.L. is seeking a SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT for a client company operating in the Bologna area. The selected candidate will be responsible for: Managing supplier resources to ensure compliance with SLA (Service Level Agreement) and KPI (Key Performance Indicator) contractual commitments. Monitoring the operation of assigned systems and ensuring their quality, including tracking tickets and planning maintenance activities. Coordinating and supervising the intervention activities of the internal operational team and external providers delivering various services (Help Desk, miscellaneous assistance, etc.) in case of faults or incidents. Analyzing and prioritizing problems or needs expressed by the company. Proposing improvements to IT processes and management to achieve operational objectives. Producing periodic reports on activities carried out by the team, along with analysis for improvement and documentation verification of systems for Assurance and potential recovery from the Delivery Area repository. Ensuring complete, accurate, and continuously updated documentation of systems and procedures. Having knowledge of physical security systems: surveillance, access control, intruder alarms, etc., in terms of architecture, components, and operation. Familiarity with Acantho platforms in use: BMC Helix (for monitoring and managing tickets and supplier SLA) and Genetec Security Center. The activity is primarily on-site but remote work is also considered. Part-time schedule: 50% Contract duration: from April 15 to December 31, 2025 This advertisement is addressed to all genders, in accordance with laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to legislative decrees 215/03 and 216/03. J-18808-Ljbffr