PpThis role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office. /ppbWho We Are /bbr/Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. /ppbJob Description /bbr/With the rapid expansion of High Performance Computing (HPC) and Artificial Intelligence (AI) solutions in our customer installed bases, we are looking for a dedicated Technical Account Delivery Manager to oversee and ensure successful delivery and customer satisfaction in these highly technical and fast-evolving domains. A T-ADM will serve as the operational bridge between our clients, HPE technical and engineering teams, and HPE strategic objectives. Technical background in HPC and AI is mandatory to understand customer needs and interface customer, system integrator (ie Cineca) and HPE technical specialists (country, Emea, WW). This is a customer-facing role that will partner closely with engineering, product teams, and senior stakeholders to ensure timely and high-quality delivery of services. /ppbResponsibilities /bbr/ /pulliDevelops and nurtures senior mgmt or executive-level relationships with the customer. /liliOwns customer operational relationship: develops nurtures to excellent customer satisfaction. /liliUnderstands customer at local, country, region WW level to analyze delivery requirements contribute to customer strategic business plan. /liliDevelops strategies and processes with the customer in areas such as performance metrics and measurement, escalation change management and communication. /liliPrincipal contact for operational tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics reporting, escalation management communication plan. /liliOwns expense/cost target commitments for all service delivery requirements developing, implementing monitoring expense controls. /liliDevelops leads AST (Account Support Team = Technical Team for the Customer) all delivery organizations to timely, cost effective delivery of SLA requirements identifying recommending optimization while managing scope, resources coordination. /liliDevelops manages account service delivery plan. /liliNegotiates with and manages 3rd party vendors contributing to contractual requirements. /liliDevelops solutions and participates in presales change order negotiations representing approving delivery capability cost solution. /liliIdentifies incremental revenue opportunities and supports pursuit activities. /liliAssures compliance with the company and customer HR, PR, legal, financial, ethics and government related policies, strategies, and processes. /liliDevelops and drives knowledge management strategies to drive organizational maturity. /liliContribute to development and implementation of ADM methodology and tools to support customer engagement model. /li /ulpbEducation And Experience Required /bbr/ /pulliFirst Level University Degree or equivalent combination of education and experience. /lili7+ years relevant business experience. /liliMulti-cultural and cross-region experience desired. ITIL/ITSM experience (Agile methodology certification is welcome). /li /ulpbKnowledge And Skills /bbr/ /pulliAbility to build manage strong customer relationships at the executive level. /liliAbility to apply business management, financial concepts contracts knowledge to analyze business needs and develop recommendations. /liliAbility to understand analyze an issue or problem to develop implement a corrective action plan. /liliApplies appropriate technical knowledge and methods to resolve very complex business issues. Leadership ability to build manage a cross-cultural, cross-tower, cross-business team for effective efficient customer support. /liliAbility to proactively effectively manage risk on high to very high risk projects. /liliExcellent communication skills: verbal, written presentation with the capability to represent the company at external customer industry events (C-Level communications). /liliItalian native and fluent in English /li /ulpbAdditional Skills /bbr/ /pulliAccountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements /li /ulpbWhat We Can Offer You /bbr/ /ppbHealth Wellbeing /bbr/We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. /ppbPersonal Professional Development /bbr/We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. /ppbUnconditional Inclusion /bbr/We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. /ppbLet’s Stay Connected /bbr/Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. /pp#italybr/#highperformancecompute /ppbJob /bbr/Services /ppbJob Level /bbr/Master /ppHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. /ppbHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. /bbr/HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. /ppbSeniority level /bbr/Not Applicable /ppbEmployment type /bbr/Full-time /ppbJob function /bbr/Management and Manufacturing /ppbIndustries /bbr/IT Services and IT Consulting /p /p #J-18808-Ljbffr