IT Helpdesk Specialist - Internship - Milan - Motork
MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, we aim to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory, serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
We're headquartered in Milan, Italy, where you’ll find most of our employees but the teams you'll work with areas across Europe and the UK.
About the Role
As a Junior HelpDesk Specialist at MotorK, you will be the initial point of contact for employees seeking technical assistance. You will also play a key role in maintaining the company's IT asset inventory, assisting with onboarding and offboarding processes, and ensuring the organization of the IT warehouse. This role offers comprehensive hands-on experience in IT support and enterprise systems management.
Requirements
1. Familiarity with Windows and preferably MacOS.
2. Strong problem-solving and team-oriented attitude.
3. Excellent verbal and written communication skills.
4. Basic understanding of networking concepts.
5. Good level of English and Italian.
6. Working towards or completed a degree in Computer Science, IT, or a related field.
Responsibilities
7. First-Line Support: Respond to IT-related queries via various channels.
8. Issue Diagnosis: Determine solutions based on user-provided details.
9. Problem Resolution: Guide users through solutions.
10. Ticket Management: Escalate unresolved queries and maintain records.
11. Documentation: Update user data, produce activity logs, and manage IT asset inventory.
12. Onboarding & Offboarding: Set up and configure PCs for new employees and handle offboarding procedures.
13. IT Warehouse Management: Organize and manage IT assets in the warehouse.
14. Team Collaboration: Work with the IT team to address recurring issues.