Additional Information\nJob Number\n25173156
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Job Category\nRooms & Guest Services Operations
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Location\nThe Lake Como EDITION, Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011VIEW ON MAP
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Schedule\nFull Time
\nLocated Remotely?\nN\n
Position Type\nNon-Management The Lake Como EDITION\nNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.
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Position Summary Our jobs aren’t just about being your typical Bell stand/Door Attendant. Instead, we want to build an experience that is memorable and unique from the first hello to the last goodbye.
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Our Bells tand/Door Attendant takes the initiative to tailor their approach by reading cues from each guest to determine the best way to engage them. Whether greeting guests, getting them and their luggage to the right places inside and outside of the hotel, or making sure guests have what they need to get to their desired location, the Bell stand/Door Attendant makes transactions feel like part of the experience.
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CRITICAL TASKS\nSafety and Security
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- Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
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- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
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- Maintain awareness of suspicious persons on property premises.
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- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
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- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
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\nPolicies and Procedures\n\n
- Protect the privacy and security of guests and coworkers.
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- Maintain confidentiality of proprietary materials and information.
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- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
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- Follow company and department policies and procedures.
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- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
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- Perform other reasonable job duties as requested by Supervisors.
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\nGuest Relations\n\n
- Address guests' service needs in a professional, positive, and timely manner.
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- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
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- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
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- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
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- Thank guests with genuine appreciation and provide a fond farewell.
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- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
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- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
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- Assist other employees to ensure proper coverage and prompt guest service.
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\nCommunication\n\n
- Speak to guests and co-workers using clear, appropriate and professional language.
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- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
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- Talk with and listen to other employees to effectively exchange information.
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- Exchange information with other employees using electronic devices (e.g., earpieces, pagers and two-way radios, email).
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- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
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\nWorking with Others\n\n
- Support all co-workers and treat them with dignity and respect.
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- Develop and maintain positive and productive working relationships with other employees and departm