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Job Reference:
437936787
Job Views:
1
Posted:
20.05.2025
Expiry Date:
04.07.2025
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Job Description:
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full life cycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.
WHAT WE ARE LOOKING FOR
Help Desk & Application Support – Space Operations (ESA)
Location: Rome (Hybrid work mode)
We are looking for a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions.
You’ll be part of a dynamic and international team operating in a high-security, high-impact space environment, delivering support to Earth observation, satellite launches, and future space programs.
YOUR TASKS
* Provide first-line technical support via phone, email, or ticketing system
* Accurately log, categorize, and prioritize tickets
* Troubleshoot and resolve complex incidents and application issues
* Escalate to 2nd/3rd level support in line with SLAs
* Handle application access, configurations, and routine updates
* Conduct application monitoring and alarm analysis
* Maintain and improve operational documentation and procedures
* Participate in testing, patching, and deployments
* Deliver clear and professional communication to ESA end users
* Work closely with internal teams and external vendors to resolve issues
* Apply ITIL best practices in incident, request, and change management
* Contribute to user training, documentation, and knowledge sharing
YOUR SKILLS AND EXPERIENCE
Technical Skills:
* Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
* Familiarity with the ITIL framework
* Comfortable with Microsoft Office, Outlook, and basic systems admin
* Understanding of XML, SFTP, and Eclipse is a plus
* Excellent troubleshooting skills, especially under pressure
* Technical certifications are a strong asset
Knowledge and Experience:
* 1–2 years of experience in help desk or application support roles
Personal Skills:
* Fluent English (written and spoken – B2 minimum)
* Strong customer service, communication, and stress management skills
* Problem-solving mindset and practical attitude
* Capacity to multitask, prioritize, and work under pressure
* Ability to adapt and learn quickly in a structured environment
EXTRA INFORMATION
* Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)
* Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00
* Contract type: Permanent
Support a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations
Join a collaborative, multicultural and international team and be part of the European space ecosystem.
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