Job Description
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Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support, ensuring the successful delivery of a premium IT support service.
Job Responsibilities
Face‑to‑face IT support of users
Hardware installation, movement, and de‑installation
Diagnosing problems with personal hardware (PCs, laptops, printers, scanners, etc.)
Testing system and application changes, preparing scripts in a MS Windows 10 and MS Office 365 environment
Managing small projects related to new hardware or software installation
Installing software, patches, and updates using MS SCCM
Job Requirements
2–3 years of experience in a technical ICT environment, preferably in a manufacturing‑based organization
General end‑user technology knowledge
Knowledge of end‑user workspace platforms (discovery, asset management, client management)
Experience with end‑user Microsoft platforms (Active Directory, Office, SCCM)
Experience with ITSM tool set (ticket management software) preferred
Strong enthusiasm for artificial intelligence is nice to have, with a desire to explore and utilize an internal AI library tool
Soft skills: xlwpduy planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills
Excellent written and spoken English and local language
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
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