In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for an Operations service delivery unit Professional.\nWithin the Shared Service Center, the Service Delivery unit steers the implementation of automation and AI-based solutions, develops and oversees performance framework across all locations of the shared service, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.\n\nThis is a rare opportunity for a dedicated professional looking to join a leading global insurance group and contribute to a strategic, visible transformation initiative at Group level, with broad international exposure and direct impact on core operational capabilities.\nThe position involves the end‑to‑end design and implementation of a shared service model from the ground up, supporting Group Business Units across critical and highly regulated activities, including Know Your Customer (KYC) and Anti‑Money Laundering (AML) screening in support of distribution processes. The scope of the role spans the coordination of operational teams across ten European countries, the definition and rollout of KPI‑based monitoring and dashboarding solutions aligned with existing SLAs, the progressive expansion of the geographical perimeter, and the continuous optimization and industrialization of processes through automation and Artificial Intelligence‑driven solutions.\n\nKey Activities:\nThis role contributes to the design, governance and continuous evolution of the Group Shared Service model, with a strong focus on performance management, process automation and international coordination:\nCoordinate data collection activities across geographies, ensuring alignment on definitions, methodologies, and reporting standards\nSupport the development of the performance management framework across Shared Service locations and monitor SLAs and KPIs to measure service performance\nPrepare executive‑level performance reviews through structured insights, trend analysis and forward‑looking recommendations\nContribute to the development of executive dashboards and KPI packs, ensuring clarity, consistency and strategic relevance\nPerform project management activities for the implementation of automation, AI-enabled solutions, and process optimization initiatives\nContribute to standardization and harmonization initiatives across geographies and service lines to strengthen operational consistency and efficiency within the Shared Service\n\nRequirements\nTechnical capabilities\nProject support and coordination: support planning and coordination of cross‑functional and multi‑country activities, tracking timelines, milestones and deliverables across transformation and performance initiatives\nData analysis and insight generation: analyze, interpret and synthesize complex datasets, translating operational metrics into structured insights to support management decision‑making\nData visualization and reporting tools: strong proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and Microsoft Office, including PowerPoint, to support reporting, dashboards and governance materials\n\nStrategic capabilities\nStructured analytical mindset: identify trends, performance drivers and improvement opportunities through structured analysis\nOwnership and delivery focus: sense of responsibility for assigned tasks, with attention to detail and reliability in complex, multi‑stakeholder environments\nEffective communication and collaboration skills: interact clearly and constructively with Shared Service peers, local teams and senior stakeholder\nLearning agility and curiosity: proactive attitude toward process standardization, efficiency improvements and innovation, including exposure to automation and AI‑enabled solutions\n\n\nIdeal background\nBachelor’s degree in Economics, Business Administration or STEM disciplines (Science, Technology, Engineering or Mathematics)\nConsulting background (strategy, operations, performance management or transformation consulting) will be considered a plus, particularly in strategy, operations, performance management or transformation contexts\n4–6 years of experience in transformation, performance or analytics‑driven initiatives within complex operational environments; exposure to PMO‑type structures is a plus\nAbility to work at the intersection of analysis, execution and governance, supporting senior stakeholders and cross‑functional teams\nFluency in English is mandatory; fluency in Italian and/or French is considered a plus\n\nCompany Profile\nGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.\nGOSP - Generali Operations Service Platform is a joint-venture between Generali and Accentur