Google Workspace Administrator & IT Support Specialist
Support Duration: From 18th May to 5th June 2026
Responsibilities
* Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications
* Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components
* Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications
* Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations
* Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management
* Perform laptop and desktop imaging, OS deployment, patching, and software installations
* Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems
* Provide VIP/Executive support with high-priority incident handling and quick resolution
* Manage AV and conference room technologies including meeting room setup and troubleshooting
* Support Active Directory, user account management, access permissions, and authentication issues
* Troubleshoot network connectivity issues including LAN, Wi‑Fi, VPN, DHCP, and DNS
* Coordinate with backend infrastructure, server, and application teams for issue resolution
* Provide Hands & Feet support for Network, Server, Storage, and Data Center environments
* Perform server mounting, rack, and stack activities, cable management, device reboot, and console connectivity
* Support shared/network printers and enterprise compliance software installation and troubleshooting
* Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions
* Support after‑hours activities, meetings, migrations, and critical business events when required
* Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders
Desired Skills
* Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)
* Experience with server hardware, rack labelling, cabling, and physical infrastructure support
* Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools
* Experience with ServiceNow ticketing and ITIL‑based support environments
* Ability to coordinate with vendors and backend teams for enterprise‑level incident management
Additional Requirements
* The backfill role requires onsite presence when the primary engineer is on leave or vacation; advance notice will be provided whenever presence is required
* This is a long‑term contract position
Seniority Level
* Associate
Employment Type
* Contract
Job Function
* Information Technology
* IT Services and IT Consulting
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