Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian Customer Support Representative in Digital Banking based in Athens' Greece. This role includes a fully paid relocation package for the successful candidate' making it an excellent chance to expand your career in a vibrant new location. In this position' you will provide expert support to our Italian-speaking customers' assisting them with their digital banking needs and ensuring a seamless banking experience. Your role is vital in maintaining high levels of customer satisfaction and fostering trust in our digital banking services. Responsibilities - Deliver excellent customer support in Italian via phone' email' and chat - Assist clients with digital banking inquiries' transactions' and issue resolutions - Accurately document interactions and outcomes in the CRM system - Collaborate with cross-functional teams to resolve customer issues promptly - Stay up-to-date with digital banking products and services to provide accurate information - Contribute to customer feedback collection to improve service quality Requirements - Fluency in Italian and English' both written and verbal - Experience in customer support' preferably in digital banking or financial services - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Willingness to relocate to Athens' Greece (full relocation package provided) - Ability to work effectively in a fast-paced and dynamic environment - Familiarity with banking software and CRM tools Benefits - Fully Paid Relocation Package ( Flight' Transfer and 2 weeks in Hotel ) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Premio - Free Greek Course - And More...