Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self-guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on-going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career. If this all sounds good, let’s talk more about what you’ll be working on: Responsibilities: - Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction. - Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices. - Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients. - Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service. Required Qualifications: - Fluent in English and Italian - Minimum of 1 year of customs entry-writing experience Preferred Qualifications: - Values a diverse and inclusive work environment - Proficient in Microsoft Office Suite of programs - Excellent communication, prioritization, and multi-tasking skills - Proven track record of strong customer service skills, interacting with customers and being client focused - Excellent follow up with customers and the network - Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs - High level of attention to detail - Ability to work in a fast-paced and deadline-driven office environment - Bachelor’s degree If this sounds like the job for you, let’s talk! We can’t wait to hear from you.