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Advanced IT Healthcare Consultant, Milan
Client: Werfen
Location: Milan, Italy
Job Category: Other
EU work permit required: Yes
Job Reference: 5b7fb176ec9f
Job Views: 3
Posted: 28.06.2025
Expiry Date: 12.08.2025
Job Description:
Job Information
Number WEBIT-- Job Function Customer Service Location Milan, Italy
About the Position
Job Summary
L’Advanced IT Healthcare Consultant plays a key role within the Customer Experience process, providing targeted consulting to clients (both external and internal) to resolve second-level application/system issues.
Key Accountabilities
* Perform second-level remote support interventions on corporate IT solutions to ensure business continuity for clients nationwide.
* Manage escalation cases and collaborate directly with the Project Manager to resolve reported issues.
* Interface with CED, clinical engineering, and laboratory contacts to support all technological solutions activities.
* Collaborate with third-party Software Houses in managing Healthcare IT processes.
* Ensure SLAs of IT solutions through a Trouble Ticketing Management system.
* Follow activities and evolution of monitoring systems within corporate LIS solutions.
* Assist colleagues during training and go-live phases of IT solutions when required.
* Create and update technical documentation necessary for support and maintenance of IT solutions.
Networking/Key relationships
* Service
* Sales
* Marketing
* Clients
* Suppliers
Minimum Knowledge & Experience required for the position
Knowledge:
* Understanding of Healthcare IT processes in healthcare settings
* Knowledge of data communication networks
* Familiarity with virtual infrastructures and Microsoft/Linux operating systems
* SQL scripting and Oracle database knowledge
* Knowledge of remote connectivity (VPN)
* SAP
* Office suite
Skills:
* Commitment to continuous technical updating through certification paths
* Communication and listening skills
* Analytical thinking
* Decision-making
* Teamwork
* Priority management
* Result orientation
* Accuracy and punctuality
Education: Degree in Computer Science / Engineering (e.g., Biomedical Engineering) or equivalent experience in Healthcare
Experience: At least 2 years in a similar role within the Healthcare sector
Language skills: Good command of English
Skills & Capabilities
* Continuous technical updating through certification
* Communication and listening
* Analytical thinking
* Decision-making
* Teamwork
* Priority management
* Customer focus
* Goal orientation
* Problem solving
Travel requirements
10%
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