Title: IT EUC Support Specialist
Location: Rome (Via Andrea Doria 41, RM), Italy
Duration: 12 months Contract
Project start: November
KT Start : October
Key Responsibilities:
- Provide Level 2/3 support for desktops, laptops, mobile devices, and virtual desktop environments.
- Install, configure, and maintain Windows 10/11, macOS, and mobile platforms (iOS/Android).
- Manage Active Directory, Office 365, Exchange Online, Intune, and MDM/EMM solutions.
- Package, test, and deploy applications using tools such as SCCM, Intune, or equivalent.
- Troubleshoot hardware and software issues, ensuring minimal downtime.
- Maintain IT asset inventory, perform upgrades, and coordinate repairs/replacements.
- Support VPN, MFA, security policies, and endpoint protection tools.
- Document standard operating procedures, troubleshooting steps, and knowledge base articles.
- Collaborate with network, server, and security teams to resolve complex IT incidents.
- Ensure compliance with company security standards and IT policies.
Skills & Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 3+ years of EUC/Desktop support experience in enterprise environments.
- Strong knowledge of Microsoft technologies (Windows, O365, Intune, SCCM).
- Experience with MDM/EMM solutions (Intune, AirWatch, MobileIron, etc.).
- Familiarity with network fundamentals (DNS, DHCP, VPN, LAN/WAN).
- Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.).
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills to support VIPs and business stakeholders.
📌 It Euc Support Specialist
🏢 TECEZE
📍 Abbadia Lariana