PTESISQUARE, with 30 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE's approach is based on the Values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People. /ppWe offer a dynamic, young and growing environment with the following benefits: /pulliHourly flexibility; /liliTraining Certification with LMS Platform. /li /ulpIn view of strengthening our TMS Industry Customer Service Desk team, we are looking for a: /ppstrongService Desk Team Leader /strong /ppThe selected candidate will join the strongTMS (Transportation Management System) Team /strong and will be responsible for supporting customers by carrying out the following activities: /pulliProvide supervision and mentoring to the second-level service desk team. /liliMonitor team performance, manage escalations, and ensure compliance with SLAs (Service Level Agreements). /liliOffer technical and procedural support to the team, helping them develop skills and improve service quality. /liliEnsure adherence to Incident Management, Service Request, Major Incident, and Change Control processes. /liliOptimize processes, identify areas for improvement, and implement best practices to increase efficiency. /liliCreate and maintain documentation, ensuring compliance with company policies, procedures, and security guidelines. /liliCollaborate with other teams such as first-level help desk, Application Maintenance, and Delivery to streamline issue resolution, facilitate communication, and ensure smooth operations. /li /ulpstrongRequirements for the role: /strong /pulliAt least 5 years of experience in a similar role, preferably in the supply chain sector, with solid knowledge of logistics and transportation processes. /liliExperience in IT support, ideally with skills in team management or mentoring. /liliStrong troubleshooting skills for common IT issues, with excellent command of ticketing systems and SQL language. /liliExcellent interpersonal and leadership skills. /liliCustomer-focused and problem-solving mindset. /liliStrong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously while ensuring high service quality. /liliExcellent written and spoken English. /li /ul #J-18808-Ljbffr