PpThe Middle Office Lending Optimization team, part of the Credit Operations area, supports the commercial network throughout the mortgage approval and disbursement process. It gathers feedback from the commercial network and Operational Teams to drive process Optimization and Quality. /ppThey will join the Optimization team with a key role in monitoring, analyzing, and optimizing operational processes related to the mortgage product. They will support the creation of advanced reporting, performance dashboards, and continuous improvement initiatives, working closely with Front Office, Product Tribes, and cross‑functional stakeholders. /ph3Key Responsibilities /h3ulliAnalysis of operational data throughout the entire mortgage acquisition and disbursement process, identifying trends, inefficiencies, areas of concern, and optimization opportunities. /liliDesign, development, and maintenance of reports and dashboards (operational, monitoring, channel performance, KPIs, and SLAs). /liliEnd‑to‑end monitoring of the mortgage process, with a 360° view over onboarding, assessments, approvals, disbursements, and post‑disbursement activities. /liliOngoing collaboration with the Front Office, providing operational support, insights, and tools to enhance process efficiency and customer experience. /liliCo‑creation with Product Tribes to optimize journeys, review processes, prevent anomalies, and contribute to digital lending initiatives. /liliAbility to detail functional requirements in collaboration with the Customer Journey Experts of the Tribes. /liliFollow release activities with the Tribes and, when needed, provide support in testing environments. /liliUpdate impacted teams on new procedures or operational changes; follow any corrective actions needed after go‑live. /liliManagement and resolution of operational anomalies, promptly engaging the appropriate teams and monitoring remediation plans. /liliContinuous collaboration with Operational Teams reporting system bugs: ability to assess issue severity and determine whether to prioritize resolution with the Tribes. /liliContribution to strategic projects focused on continuous improvement, automation, and simplification of operational workflows. /li /ulh3Technical Skills /h3ulliExcellent data analysis and synthesis capabilities. /liliFamiliarity with reporting and data visualization tools (e.g., advanced Excel, Power BI, Tableau, or similar). /liliKnowledge of customer onboarding processes and the mortgage operational value chain. /liliPrevious experience in Lending, Operations, Process Management, or similar roles is appreciated. /li /ulh3Soft Skills /h3ulliSelf‑aware /liliMarket focus /liliEnergizing /liliEmpowerment /liliPeople Development /liliExecution /liliCustomer focus /liliProblem Solving /li /ulh3Working conditions /h3pFull Time /ph3Duration /h3pPermanent /ph3Location /h3pMilan (hybrid) /ph3About ING /h3pING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. /ppOur purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. /pp#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. /ppDo you think you are "a step ahead"? Apply now! /ph3The benefits of joining ING /h3ulliSuper flexible smart working /liliCompetitive base salaries and performance based bonuses /liliDiverse cultures Innovative mindsets /liliInternational Environment /liliCommitment to sustainability /liliLots of training development opportunities to help you grow /liliLots of moments dedicated to physical and mental well-being /liliA special day off when it is your birthday: we call it #doyourbirthday! /liliAnd of course we can’t forget: free water coffee at the office! /li /ulh3Our Commitment /h3pDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. /ph3Job Application Safety Reminder /h3pWe’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: /pulliApply only via official ING platforms: ING uses bWorkday /b as its internal recruitment system. Applications should be submitted only via our official career site. /liliCheck the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com /liliNo payments or banking details will ever be requested. If someone asks for this information, it’s a scam. /li /ul /p #J-18808-Ljbffr